Automatically routes Zendesk downloads into separate folders by ticket number

Latest Version

Version
4.2.0
Update
July 21, 2024
Size
89.44KiB
Developer
Category
Users
294
Rating
4.77778 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
ActiveTab
Downloads
Storage
Tabs
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Zendesk Download Router Extension

Automatically route Zendesk downloads into separate folders!

The Zendesk Download Router allows you to specify how you want to route your Zendesk attachment downloads. You can set a custom path based on the incoming ticket ID, ticket title or ticket organization name.

Other features include:

✓ Easily open previously downloaded files when viewing a ticket by clicking on the extension icon (via the extension icon and a keyboard shortcut)
✓ Download all attachments at once in the current ticket (via the ticket dropdown or via a keyboard shortcut)
✓ Download all attachments at once for each ticket comment
Read more

Source Manifest.json

{
"update_url": "https://clients2.google.com/service/update2/crx",
"manifest_version":3,
"name":"Zendesk Download Router",
"description":"Automatically routes Zendesk downloads into separate folders by ticket number",
"version":"4.2.0",
"icons":{"32":"icon/32.png",
"48":"icon/48.png",
"64":"icon/64.png",
"128":"icon/128.png"},
"permissions":["activeTab",
"downloads",
"storage",
"tabs"],
"web_accessible_resources":[{"resources":["/icon/128.png"],
"matches":["*://*.zendesk.com/*",
"*://*.apps.zdusercontent.com/*"]}],
"background":{"type":"module",
"service_worker":"background.js"},
"action":{"default_icon":{"128":"/icon/128.png"},
"default_title":"Zendesk Download Router",
"default_popup":"popup.html"},
"options_ui":{"open_in_tab":true,
"page":"options.html"},
"content_scripts":[{"matches":["*://*.apps.zdusercontent.com/*",
"*://*.zendesk.com/*"],
"run_at":"document_end",
"css":["content-scripts/content.css"],
"js":["content-scripts/content.js"]}]}
Read more

How to download and manually install Zendesk Download Router extension for Chrome

Looking for a way to install Zendesk Download Router extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Zendesk Download Router extensions manually, this article outlines two simple methods to effortlessly install Zendesk Download Router extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Zendesk Download Router extension and manually install through Drag &Drop

If you ever need to manually install a Zendesk Download Router extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Zendesk Download Router Extension by clicking the "Download CRX" button on the website.

Look for the Zendesk Download Router extension you wish to install. Go to the website and download the Zendesk Download Router extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Zendesk Download Router extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Zendesk Download Router extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Zendesk Download Router extension for Chrome and install in Developer Mode

This is another method to install Zendesk Download Router extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Zendesk Download Router extension file

Select and download the Zendesk Download Router extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Zendesk Download Router extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Zendesk Download Router extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Zendesk Download Router extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Zendesk Download Router extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Piotr Zasiewski (ID: 000000d51ca418e3) Voted 5 ★ - Updated 09/21/2023 At first didn't work for me, but quick message to Dev and few hours later it works as perfectly. Great addition, no more mess in downloads. I still have to workout symlinks for it to work with OneDrive, but as for now it is awsome.

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Łukasz Korbasiewicz (ID: 000000eb5b01cfe3) Voted 5 ★ - Updated 10/11/2022 Love it!

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Amanda Hoople (ID: 000000811b0451fe) Voted 3 ★ - Updated 09/30/2022 Loved this extension for years now, but since the latest update to Chrome, it has not worked at all. I tried uninstalling and reinstalling, checking all the settings, but it calls all my files undefinedfilename and doesn't create the folders like it should. No help anymore. Please fix!

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Tony Nguyen (ID: 0000005348c1f723) Voted 5 ★ - Updated 07/12/2022 Wonderful extension that I've been looking for! Would love to see the ability to specify different subfolders for different downloaded files matching specific patterns! Thank you!

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Alvin Gounder (ID: 00000085c43baf00) Voted 5 ★ - Updated 05/13/2021 Is very very good ay :-D