CXone Agent Noise Cancellation
CXone Agent Noise Cancellation Extension
When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default.
In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.
Source Manifest.json
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