CXone Agent Noise Cancellation

Latest Version

Version
1.0.1
Update
November 26, 2024
Size
12.82MiB
Developer
Category
Users
408
Rating
1 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Offscreen
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CXone Agent Noise Cancellation Extension

CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish.


When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default.


In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "CXone Agent Noise Cancellation", "description": "CXone Agent Noise Cancellation", "version": "1.0.1", "manifest_version": 3, "icons": { "16": "assets/images/nice-cxone.png", "48": "assets/images/nice-cxone.png", "128": "assets/images/nice-cxone.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "offscreen" ], "options_ui": { "page": "options.html", "open_in_tab": true }, "background": { "service_worker": "background.js" }, "content_security_policy": { "extension_pages": "script-src 'self' 'wasm-unsafe-eval'; object-src 'self';" }, "externally_connectable": { "matches": [ "http://localhost:4200/*", "https://cxagent.nicecxone-dev.com/*", "https://cxagent.nicecxone-test.com/*", "https://cxagent.nicecxone-staging.com/*", "https://cxagent.nicecxone.com/*", "https://cxagent.nicecxone-gov.com/*", "https://*.visualforce.com/*", "https://*.lightning.force.com/*", "https://*.visual.force.com/*", "https://*.force.com/*" ] }, "web_accessible_resources": [ { "resources": [ "options.html", "assets/iris-nice.bundle.js" ], "matches": [ "http://localhost:4200/*", "https://cxagent.nicecxone-dev.com/*", "https://cxagent.nicecxone-test.com/*", "https://cxagent.nicecxone-staging.com/*", "https://cxagent.nicecxone.com/*", "https://cxagent.nicecxone-gov.com/*" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAxp4XjEvdeSE8+Q4EC2AD5no93GvNz+Wvhswk6f9khfsRluvntQUU/PZyYekVVPpLxUwAMN+gZIMHkzkwoJYsTMK0ylZbQSQ4z4aQzp7yERXapLk23OzczgDYijhyYl70Pswkx0QpqW25vXT0a+KG4nFLCEF0o+JvlkkCszWj20xj0rvH5ScdHtJhKqH92Fh/7Ko/5/HHiUOq1KgOGcjeG9BNCci6jwqCsezATYmDTIVISoag4/wozZCkPCWvAdTS4eoWeUWZDSYVawTiA84eLV/6XiBEO8cfZ3G2dqR5Lo1CK8KxNaGeoun7bzsT0FyFWd169x+jPrzYazoZJ9DZMQIDAQAB"}
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How to download and manually install CXone Agent Noise Cancellation extension for Chrome

Looking for a way to install CXone Agent Noise Cancellation extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install CXone Agent Noise Cancellation extensions manually, this article outlines two simple methods to effortlessly install CXone Agent Noise Cancellation extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download CXone Agent Noise Cancellation extension and manually install through Drag &Drop

If you ever need to manually install a CXone Agent Noise Cancellation extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the CXone Agent Noise Cancellation Extension by clicking the "Download CRX" button on the website.

Look for the CXone Agent Noise Cancellation extension you wish to install. Go to the website and download the CXone Agent Noise Cancellation extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for CXone Agent Noise Cancellation extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the CXone Agent Noise Cancellation extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download CXone Agent Noise Cancellation extension for Chrome and install in Developer Mode

This is another method to install CXone Agent Noise Cancellation extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the CXone Agent Noise Cancellation extension file

Select and download the CXone Agent Noise Cancellation extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the CXone Agent Noise Cancellation extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your CXone Agent Noise Cancellation extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the CXone Agent Noise Cancellation extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install CXone Agent Noise Cancellation extension in 2 ways. We hope this guide proves helpful.

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