Salesforce Status Helper will help keep you logged into Omni-Channel for when those unexpected disconnects occur without warning.

Latest Version

Version
4.6.4
Update
October 2, 2024
Size
48.96KiB
Developer
Category
Users
87
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Notifications
Scripting
Storage
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Salesforce Status Helper Extension

This extension is useful for when Omni-Channel disconnects you unexpectedly and without warning.

Features:
- Automated queue where it will change your status from Available -> Backlog -> Offline based on your time input.
- If you choose to manually set your status, click your preferred Omni-Channel status. The chosen status will remain active until disabled.
- Every 15 seconds the extension will check that you're still logged in with the selected status or if using the automated queue based on your input time. If not, it will automatically sign you back in.
- Every 60 seconds the extension will check that Omni Supervisor is in a healthy state.

NOTES:
- If the extension detects that you're 'On a Web Case' it will NOT change your status. You will have to manually change out of it first.
- This will ONLY work in .salesforce.com or .force.com domains. If you try to set your status in another tab without these domains nothing will happen.
- If you don't have Omni Supervisor open in a Salesforce tab then an error will display in the console. More importantly you can enter into an error state that the extension can't detect.

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Troubleshooting:

If you open Web Developer Tools by either pressing 'F12' or by going into Settings > More Tools > Developer Tools you will see various console logs. Please use these logs to report any issues.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Salesforce Status Helper", "version": "4.6.4", "description": "Salesforce Status Helper will help keep you logged into Omni-Channel for when those unexpected disconnects occur without warning.", "homepage_url": "https://github.com/Andrew1175/Salesforce-Status-Helper---Chrome", "icons": { "16": "icons/zscaler-icon-16.png", "24": "icons/zscaler-icon-24.png", "32": "icons/zscaler-icon-32.png", "48": "icons/zscaler-icon-48.png", "96": "icons/zscaler-icon-96.png" }, "action": { "default_icon": { "16": "icons/zscaler-icon-16.png", "24": "icons/zscaler-icon-24.png", "32": "icons/zscaler-icon-32.png", "48": "icons/zscaler-icon-48.png", "96": "icons/zscaler-icon-96.png" }, "default_title": "Status Helper", "default_popup": "popup/choose_status.html" }, "permissions": [ "notifications", "scripting", "storage" ], "host_permissions": [ "*://*.salesforce.com/*", "*://*.force.com/*" ], "background": { "service_worker": "background.js" }}
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How to download and manually install Salesforce Status Helper extension for Chrome

Looking for a way to install Salesforce Status Helper extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Salesforce Status Helper extensions manually, this article outlines two simple methods to effortlessly install Salesforce Status Helper extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Salesforce Status Helper extension and manually install through Drag &Drop

If you ever need to manually install a Salesforce Status Helper extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Salesforce Status Helper Extension by clicking the "Download CRX" button on the website.

Look for the Salesforce Status Helper extension you wish to install. Go to the website and download the Salesforce Status Helper extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Salesforce Status Helper extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Salesforce Status Helper extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Salesforce Status Helper extension for Chrome and install in Developer Mode

This is another method to install Salesforce Status Helper extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Salesforce Status Helper extension file

Select and download the Salesforce Status Helper extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Salesforce Status Helper extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Salesforce Status Helper extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Salesforce Status Helper extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Salesforce Status Helper extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Eric Davis (ID: 00000057783bc15e) Voted 5 ★ - Updated 06/08/2022 Omni is not user friendly at all. Its control connection is terribly unstable. This extension fixes that.