Overview
Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
Additional Information
- Developed by Infor Inc.
- Version 2024.07.16
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Requires
Available on: PC, Mobile, Surface Hub, HoloLens
OS: Windows 10 version 17134.0 or higher
Keyboard: Not specified
Mouse: Not specified
Memory: 4 GB
Touch: Integrated Touch
Camera: Integrated Camera
Telephony: Integrated Telephony
- Published 2020-04-01
- Size 58.52 MB
- File Type appx/msix
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Language
Chinese (Simplified)
Danish
Dutch
English (United States)
Finnish
French
French (Canada)
German
Japanese
Norwegian (Bokmål)
Portuguese (Brazil)
Spanish (Mexico)
Spanish (Spain)
Swedish
Thai -
Permissions
Use your location
Use your webcam
Access your Internet connection
Access your Internet connection and act as a server.
Access your home or work networks
- Microsoft Store ID 9ntn3p78dg8c
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